BankWell Health (“BankWell Health“, “we“, “our“, or “us“) is committed to protecting the privacy, confidentiality, and security of every individual who visits our website. We recognize that personal and health-related information deserves the highest level of protection and are committed to handling such information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy legislation, and recognized standards governing the protection of personal and health information.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
Our Commitment to Confidentiality
BankWell Health treats every piece of information submitted through this website as strictly confidential.
We do not sell, rent, trade, disclose, or otherwise provide your personal information or any information submitted through this website to any third party for commercial, marketing, or unrelated purposes.
Any information you provide will remain confidential and will only be used for the purposes for which it was collected.
We employ administrative, technical, and physical safeguards designed to ensure that your information remains protected against unauthorized access, disclosure, alteration, or destruction.
Information We Collect
Depending on your interaction with our website, we may collect:
- Full name
- Email address
- Telephone number
- Mailing address
- Health-related information voluntarily submitted by you
- Appointment requests
- Insurance information (where applicable)
- Device information
- IP address
- Browser type
- Cookies and website usage information
We collect only the information that is reasonably necessary to provide our services.
How We Use Your Information
Information collected may be used solely to:
- Respond to inquiries
- Schedule appointments
- Provide requested healthcare-related services
- Improve our website and user experience
- Maintain accurate business records
- Comply with applicable legal obligations
We will never use your information for purposes unrelated to the reason for which it was collected without obtaining your consent where required by law.
No Sale or Unauthorized Disclosure of Information
BankWell Health maintains a strict policy regarding the confidentiality of user information.
All personal information and health information collected through this website will remain confidential and will never be sold, rented, licensed, or disclosed to any individual, organization, or third party for marketing or commercial purposes.
We do not share your information with anyone except:
- when you have provided your explicit consent;
- when disclosure is required by applicable Canadian law or a lawful court order;
- when necessary to protect the rights, safety, or security of individuals or BankWell Health;
- or when disclosure is legally required under applicable healthcare or privacy legislation.
Outside these limited legal circumstances, your information remains strictly confidential.
Protection of Health Information
Where personal health information is collected, it is protected using industry-standard administrative, technical, and physical safeguards.
Access to such information is restricted to authorized personnel who require the information to perform their professional duties.
We continually review our security procedures to ensure ongoing compliance with recognized healthcare privacy standards.
Cookies
Our website may use cookies and similar technologies to improve website functionality, analyze traffic, and enhance the user experience.
Users may disable cookies through their browser settings, although doing so may affect certain website features.
Data Security
We implement reasonable and appropriate safeguards, including:
- Secure servers
- Encrypted communications (SSL/TLS)
- Access controls
- Network monitoring
- Regular security updates
- Secure data storage practices
While no method of transmission over the Internet is completely secure, we take every reasonable precaution to protect your information.
Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as otherwise required by applicable Canadian law.
When information is no longer required, it is securely destroyed or permanently anonymized.
Your Privacy Rights
Subject to applicable Canadian privacy legislation, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Withdraw consent where applicable
- Request deletion where legally permissible
- Ask questions regarding our privacy practices
Requests may be submitted using the contact information provided below.
Children’s Privacy
Our website is not intended for children under the age of 13 unless under the supervision or authorization of a parent or legal guardian.
Third-Party Websites
Our website may contain links to third-party websites. BankWell Health is not responsible for the privacy practices or content of external websites.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any revisions will become effective immediately upon posting on this website. The “Effective Date” above will be updated accordingly.
Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact:
BankWell Health
Ontario Office
50 Burnhamthorpe Rd W, Unit 86, Box 227
Mississauga, Ontario, Canada
Email: info@bankwellhealth.com